BUSINESS
AND OPERATIONS: PUBLIC COMPLAINTS [
For
purposes of this policy, “days” means school calendar days.
Citizens
who are not parents or employees of ABC Charter School students (See Student Policies: Complaints and
Human Resources: Grievances) having complaints or concerns regarding ABC
Charter School shall first bring their complaints of concerns to the
appropriate campus principal or school administrator. If the complaints cannot be resolved on an
informal basis, at the campus level, the citizen may file a formal, written
complaint.
Written
citizen complaints must be brought within 10 days of the time the citizen knew,
or should have known, of the event(s) or incident(s) giving rise to the
complaint.
Written
complaints or concerns must be addressed to the School Director, must be
specific, and where possible, suggest a resolution. The Director shall attempt to respond in
writing to all written complaints or concerns within 10 days of the receipt of
the written complaint.
1. Citizens who are dissatisfied with the
response of the School Director may make their complaint known, in writing, to
the board of directors within 10 days of receiving the School Director’s decision
or within 30 days of the original event.
The complaint shall be directed to the president of the board of directors,
and shall include a copy of the written complaint to the School Director with
his/her response. A copy of the
complaint shall also be delivered to the School Director. The president of the board of directors
shall, at the next regular meeting of the board, provide a copy of the
complaint record to all board members.
Any action of the board of directors regarding the complaint shall be
taken in compliance with the Open Meetings Act
[ OR
]
1. Citizens who are dissatisfied with the
response of the School Director may present their complaint to the board of directors
during the time of Citizens’ Presentations at the next regular meeting of the board
of directors. The board shall “stop,
look, and listen” to the complaint, but may not deliberate or act on the
complaint except in compliance with the Open Meetings Act.
The
failure of the board to act on a complaint has the effect of upholding the
decision below.